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Customer Service

Responsibilities

Act as ambassador to existing and new customers providing efficient, responsive, and excellent customer service

  • Act as primary contact of customers
  • Demonstrate knowledgeable, responsiveness, and professional attitude towards customers at all times
  • Effectively resolve customer inquiries and complaints in a timely manner
  • Understand customers’ needs and requirements
  • Obtain all relevant information and documentation necessary to provide accurate response to customer inquiries and complaints
  • Escalate issues as necessary
  • Keep record of details and actions taken for all customer inquiries and complaints

Requirements

  • Degree in Business, Finance, or Accounting
  • Experience in customer service
  • Able to build strong professional relationship with customers
  • Self-starter and with keen eye on details
  • Excellent command of English language, both written and verbal
  • Adept in MS Office (Word, Excel, Powerpoint, Outlook)
  • Familiar with computerized financial system
  • Willing to work in shifts

Send your email to careers@genuisys.com

Customer Service Team Lead

Responsibilities

  • Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
  • Be available for employees that experience work and/or personal problems, providing appropriate coaching, counseling, direction and resolution.
  • Insure employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain a high quality work environment so team members are motivated to perform at their highest level.
  • Address disciplinary and/or performance problems, according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
  • Assist manager with daily operation to include the development, analyses and implementation of staffing, training, and scheduling. Work as a member/leader of special or on-going projects that are important to area/process improvement.
  • Share continual responsibility for deciding how to manage the employees, ensuring calls, emails and chats are handled efficiently and effectively.
  • Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.

Requirements

  • Degree in Business, Finance, or Accounting
  • Experience in customer service
  • Ability to develop and motivate a team
  • Ability to provide and support a vision and direction
  • Proven leadership skill
  • Excellent command of English language, both written and verbal
  • Adept in MS Office (Word, Excel, Powerpoint, Outlook)
  • Familiar with computerized financial system
  • Willing to work in shifts

Send your email to careers@genuisys.com

Finance and Operations

Office Administrator

Responsibilities

  • Provide administrative/secretarial support to executive team such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.
  • Schedule and coordinate meetings, interviews, appointments, events and other similar activities
  • Create and maintain office documents such as invoices and reports
  • Takes meeting notes and posts relevant corporate documentation in intranet
  • Perform other duties from time to time

Requirements

  • Degree in Business or Administration
  • Excellent communication skills in English (both orally and written)
  • Experience in office administration
  • Proficient in using MS Applications.
  • Applicants must be willing to work in Taguig City

Send your email to careers@genuisys.com

Finance and Accounting Administrator

Responsibilities

The Finance and Accounting Administrator will establish and execute human resources procedures.

Objective 1 : Accounting and Budget Management

  • Maintain financial data and create financial reports
  • Examine and certify correctness of all disbursements, purchases, payroll prior to payment

Objective 2 : Administration and Human Resources

  • Liaise with government i.e. BIR, SEC, DSWD regarding mandatory reports
  • Prepares monthly remittance reports to appropriate government institutions
  • Handles renewal of insurance policies, contracts and business permits
  • Maintains record keeping of 201 files
  • Prepares materials and documents needed for Board and Committee meetings
  • Other tasks as needed

Requirements

  • Degree in Finance, Accounting, Banking, Business, Administration
  • Excellent communication skills in English
  • Proficient in MS Office and accounting software
  • Great attention to detail, strong organizational skills

Send your email to careers@genuisys.com

Corporate Lawyer

We are looking for a specialized Corporate Attorney to serve as an in-house counsel and handle all complex legal matters and projects. You will ensure the legality of commercial transactions and advise our company on legal rights and duties.

Responsibilities

  • Consult and handle all corporate legal processes (e.g. intellectual property, mergers & acquisitions, financial/securities offerings, compliance issues, transactions, agreements, lawsuits, patents)
  • Develop company policy and position on legal issues
  • Research, anticipate and guard company against legal risks
  • Guide managers and ensure compliance with rules and regulations
  • Structure, draft and review reports and other legal documents
  • Represent company in legal proceedings (administrative boards, court trials etc.)
  • Draft and administer all contracts
  • Negotiate deals and attend company meetings

Requirements

  • Proven comparable law firm experience
  • Proven background on corporate law (contract law, tax law, accounting, securities law, bankruptcy, intellectual property rights, licensing, zoning laws)
  • Excellent negotiation and communications skills
  • Administrative and managerial skills
  • Analytical ability and strong attention to detail
  • Computer skills
  • Current licence to practise law
  • BS degree in Law

Send your email to careers@genuisys.com

Sales and Marketing

Account Executive

We are looking for a competent Account Executive to work in direct contact with assigned clients and attend to all activities associated with each of them. You will be responsible for knowing and understanding your existing clients and obtaining new ones.

The ideal candidate will have talent in sales and experience in customer service. He/She will be a reliable professional able to achieve balance between customer orientation and a results-driven approach.

The goal is to ensure long-term profitable relationships based on trust and mutual satisfaction to preserve and accelerate our company’s development.

Responsibilities

  • Create detailed business plans to facilitate the attainment of goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal
  • Provide professional after-sales support to enhance the customers’ dedication
  • Remain in frequent contact with the clients in your responsibility to understand their needs
  • Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
  • Unearth new sales opportunities through networking and turn them into long term partnerships
  • Present products to current and prospective clients
  • Negotiate agreements and keep records of sales and data

Requirements

  • Proven experience as an Account Executive, or in other sales/client acquisition/project management role
  • Knowledge of market research, sales and negotiating principles
  • Excellent communication/presentation skills and ability to build relationships
  • Excellent organizational, time-management, and project management skills
  • Outstanding knowledge of MS Office
  • Bachelor’s Degree in business administration, sales or marketing

Send your email to careers@genuisys.com

Marketing Specialist

We are looking for a talented Marketing Specialist to undertake marketing projects for the benefit of our company. You will organize creative campaigns and promotional events that can make a difference for our company’s success according to trends and customer requirements.

The goal is to reach out to the market and cultivate the customer’s interest in our products and services in ways that strengthen our reputation and facilitate our continuous growth.

Responsibilities

  • Conceive, develop, and implement efficient and intuitive marketing strategies
  • Organize and oversee advertising/communication campaigns (mainly social media), exhibitions, and promotional events
  • Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
  • Initiate and control surveys to assess customer requirements and dedication
  • Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
  • Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities
  • Monitor progress of campaigns using various metrics and submit reports of performance
  • Collaborate with managers in preparing budgets and monitoring expenses

Requirements

  • Proven experience as marketing specialist or similar role
  • Good understanding of market research techniques, data analysis and statistics methods
  • Thorough knowledge of strategic planning principles and marketing best practices
  • Proficient in MS Office, knowledge in Adobe Photoshop is an advantage
  • Familiarity with social media and web analytics
  • Excellent communication and people skills
  • Strong organizational and time-management abilities
  • Creativity and commercial awareness
  • Bachelor’s Degree in marketing, business administration or relevant discipline

Send your email to careers@genuisys.com

Sales and Marketing Assistant

We are looking for a zealous Sales and Marketing Assistant to support the Sales and Marketing department of our company in its primary and administrative duties. You will assist in organizing campaigns and developing marketing strategies.

Your work will be a critical factor for the smooth operation of the department and the attainment of its goals, as well as for the long-term growth of the company.

Responsibilities

  • Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
  • Support marketing team in organizing various projects
  • Conduct market research to identify opportunities for promotion and growth
  • Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)
  • Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success
  • Prepare and deliver promotional presentations
  • Compose and post online content on the company’s website and social media accounts
  • Write marketing literature (brochures, press releases, etc.) to augment the company’s presence in the market
  • Communicate directly with clients and encourage trusting relationships

Requirements

  • Proven experience in a sales and marketing support role
  • Good understanding of office management and marketing principles
  • Demonstrable ability to multi-task and adhere to deadlines
  • Well-organized with a customer-oriented approach
  • Good knowledge of market research techniques and databases
  • Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)
  • Knowledge in Adobe Photoshop is an advantage
  • Exquisite communication and people skills

Send your email to careers@genuisys.com

Strategic Business Development Manager

Responsibilities

  • Works in concert with the Marketing team to actively promote VMoney’s products and services to prospective merchants and clients alike. 
  • For special projects and assignments, this role will indirectly report to the Chief Strategy Officer, and will collaborate with various functional groups as required to execute deliverables.
  • Responsible for creating a strategic roadmap for Sales and Marketing, with focus on key markets and market segments.
  • Responsibilities will encompass market research, competitive intelligence, process standardization and financial analyses to maximize resource utilization in go to market initiatives, as well market development including client engagement and promotional activities with the goal of increasing adoption and penetration of VMoney products and services. 
  • Builds and sustains the VMoney brand in the local and international markets according to the overall Marketing strategy and in support of the overall corporate goals.

Requirements

  • Bachelor’s degree in any related field
  • Excellent communication and interpersonal skills
  • High energy and enthusiasm
  • Experience in marketing, sales, or managing relationships
  • Ability to perform with minimal supervision

Send your email to careers@genuisys.com

Design

Graphic Designer

Responsibilities

  • Design web marketing content (email, website, banner, landing pages) based on wireframe/mockup, concepts and marketing campaigns.
  • Creative development for all offline and online marketing channels.
  • Design and execute on corporate print collateral (business card, brochures, pamphlets, flyers, letterheads, etc.)
  • Work with the developer for basic development of the web page
  • Design UI components for application interface layouts inclusive of wireframes, comps, etc.
  • Contribute to brand consistency and development across all mediums
  • Prepare optimized files for print production and web development

Requirements

  • Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator)
  • Design skills in typography, imagery and brand development
  • Experience designing and implementing websites and strong background with graphic editing.
  • Solid experience working with offline mediums, print houses,
  • Graduated or working towards and degree in Graphic Design or a related field
  • 3+ years of professional print, web, and/or interactive graphic design experience. Production experience preferred.

Preferred Skills

  • Experience with front end technologies (HTML, CSS) an asset
  • Ability to work effectively in a cross-functional, international team environment
  • Ability to work in a fast paced environment, being proactive and working on tight deadlines.
  • Ability to manage and prioritize multiple projects and tasks simultaneously.
  • Must communicate well with all involved parties on a project, such as creative services team, vendors and fellow associates as necessary.
  • Strong verbal and written communication skills in English

Send your email to careers@genuisys.com

Technology and Engineering

Linux / IT Administrator

Responsibilities

  • Shares responsibility for the day-to-day support, maintenance and monitoring of development & testing equipment running Linux (CentOS/Red Hat).  Troubleshooting with development teams, making OS changes, testing changes and documenting changes for hand off to production teams.
  • Perform resource monitoring, performance tuning, and scaling of infrastructure as needed.
  • Demonstrate exceptional hardware and software troubleshooting skills and consistent attention to detail
  • Develop and maintain automation systems to improve Linux administrative efficiency.
  • Recommend and implement best practices of capacity planning, disaster recovery, and high-availability solution regarding Linux servers.
  • Develop, implement, test and document best practices/standards
  • Keep abreast of latest changes and feature availability for Linux and virtualization environments.
  • Configure, monitor, and manage physical storage and file systems on LINUX servers.
  • Document Linux configurations and procedures, participate in environment planning meetings, and communicate environment requirements to management.
  • Perform hardware and software installations, upgrades, and troubleshooting of OS, provisioning, email and web based applications.
  • Ability to harden Linux systems and other running services such as Postgres, Apache, etc.
  • Maintain and administer computer networks, servers, and systems.

Requirements

  • 3-5 years experience with RHEL, CentOS, system administration in an enterprise environment
  • 3-5 years experience supporting web and email servers in an ISP environment.
  • Experience in writing automation scripts and self-service tools.
  • Internet server protocols and utilities (DNS, SMTP, POP, IMAP, HTTP/S, TLS, S/FTP, TCP/IP, SSH, iptables)
  • Troubleshooting and problem solving skills with little supervision (email, network, hardware, OS)
  • Shell scripting and Security hardening
  • Performance tuning and monitoring (Nagios, Catci and Solarwinds)
  • Technical documentation skills
  • Familiar with scaling, load balancing, storage and network infrastructure.
  • Postgres database administration is a plus.

Send your email to careers@genuisys.com

Web / UI Developer

Responsibilities

  • Code dynamic user interfaces of the highest standard
  • Writing semantic markup and layout using CSS
  • Optimizing using HTML, CSS and JS
  • Researching, designing, and prototyping new user experiences based on product requirements, both for our site, app and mobile.
  • Innovate with the use of emerging and established technologies to enhance the user experience
  • Develop high fidelity prototypes and proof of concepts for the next generation of products

Requirements

  • Solid HTML/HTML5, CSS/CSS3, Javascript development skills
  • Good working and development knowledge of CMS (WordPress, Drupal)
  • jQuery or other Javascript framework experience to create rich interactive content
  • Intimate understanding of the possibilities (and limitations) of current and emerging web and mobile technologies and trends
  • Cross browser compatibility issues and optimization
  • A firm grasp on web interaction / interface and UX design
  • Understand SEO and accessibility issues and how they relate to development.
  • Be able to offer solutions (based on above experience) and grow ideas in a team environment
  • Be able to take instruction and direction from the team lead & their peers
  • Be highly motivated and passionate about what they do and the work they offer.
  • Be humble, willing to learn & be coachable
  • Experience with JavaScript
  • Experience implementing W3C compliant websites using HTML, XHTML, and CSS
  • Experience with AJAX / JS Framework such as JQuery
  • Experience with HTML 5 and CSS3
  • Good working knowledge of Adobe Creative Suite (Photoshop, Illustrator)

Nice to Have

  • Experience working with web UI frameworks like Twitter Bootstrap, YUI, 960gs, etc.
  • Experience developing for mobile web (native or non-native) like USSD
  • Good understanding of iOS and Android design patterns.
  • Experience working with Subversion (SVN) or other similar version control systems an asset

Send your email to careers@genuisys.com

Java Developer

Responsibilities

  • Develop and implement solutions based on user requirements and architectural directions
  • Review and refactor code as needed
  • Run tests and fix bugs
  • Design and develop data analysis solutions
  • Provide mentoring and assistance to other developers
  • Assist in release management and deployment tasks
  • Assist in production support
  • Provide estimates for development effort
  • Contribute and adhere to the development, testing and release processes
  • Contribute and adhere to the coding standards and best practices adopted by the organization

Requirements

  • Java coding in a typical multi-tiered architecture
  • Solid knowledge and understanding of JEE technologies
  • Spring Framework
  • Standard SQL
  • Proficiency with JavaScript and related frameworks (e.g. JQuery)
  • Linux/Unix commands and scripting
  • Application server configuration (preferably JBoss)
  • HTML
  • Solid understanding of networking
  • Familiarity with build processes
  • Familiarity with version control management
  • Solid understanding of Software Development Life Cycle (SDLC)
  • Familiarity with Design Patterns

Experience

  • 5+ years of coding in Java
  • 7+ years of development experience
  • 5+ years developing web-based applications
  • 3+ years of experience with relational databases
  • 2+ years of experience with web front-end technologies

Nice to Have

  • Experience with PostgreSQL
  • Experience with mobile applications (IOS and Android)
  • Experience with SVN, Eclipse, Hudson/Jenkins
  • Experience with JSON
  • Experience with Apache Web Server

Send your email to careers@genuisys.com

Software Developer - Mobile Applications

Responsibilities

  • Responsible for development and enhancement of iOS, Android mobile applications
  • Responsible for prototyping, design, application analysis, researching new technologies and developing new solutions for mobile applications
  • Proficient in fundamentals of object-oriented design, data structures, algorithm design, problem solving, and complexity analysis

Requirements

  • Bachelor’s in Computer Science, Computer Engineering, or Information Technology
  • Working knowledge of CSS3, HTML5, Javascript, Java and /or Objective C
  • Working knowledge of iOS and Android operating systems
  • Deployed one or more applications to a public mobile app store preferred
  • Experience in mobile interface design and development
  • Adaptable technical abilities

Send your email to careers@genuisys.com

iOS Developers

We are looking for iOS Developer to design and build advanced applications for the iOS platform.

You must be passionate for new technologies, forward thinking, agile, efficient, and passionate to create and refine groundbreaking technologies that radically define the financial technology landscape.

Responsibilities

  • Responsible for development and enhancement of iOS mobile applications
  • Responsible for prototyping, design, application analysis, researching new technologies, and developing new solutions for mobile applications.
  • Proficient in fundamentals of object-oriented design, data structures, algorithm design, problem solving, and complexity analysis

Requirements

  • Candidates must possess a Bachelor’s degree in Computer Science, Computer Engineering, or Information Technology
  • Working knowledge of Swift, Objective C, and C++
  • Working knowledge of iOS
  • Deployed one or more applications to a public mobile app store preferred
  • Experience in mobile interface design and development
  • Adaptable technical abilities
  • Preferably 1-4 years Experienced Employees specialising in IT/Computer - Software or equivalent
  • Full-Time position available

Send your email to careers@genuisys.com

Network / System Administrator

Responsibilities

  • Shares responsibility for the day-to-day support, maintenance and monitoring of development & testing equipment running Linux (CentOS/Red Hat).  Troubleshooting with development teams, making OS changes, testing changes and documenting changes for hand off to production teams.
  • Perform resource monitoring, performance tuning, and scaling of infrastructure as needed.
  • Demonstrate exceptional hardware and software troubleshooting skills and consistent attention to detail
  • Develop and maintain automation systems to improve Linux administrative efficiency.
  • Recommend and implement best practices of capacity planning, disaster recovery, and high-availability solution regarding Linux servers.
  • Develop, implement, test and document best practices/standards
  • Keep abreast of latest changes and feature availability for Linux and virtualization environments.
  • Configure, monitor, and manage physical storage and file systems on LINUX servers.
  • Document Linux configurations and procedures, participate in environment planning meetings, and communicate environment requirements to management. 
  • Perform hardware and software installations, upgrades, and troubleshooting of OS, provisioning, email and web based applications.
  • Ability to harden Linux systems and other running services such as Postgres, Apache, etc.
  • Maintain and administer computer networks, servers, and systems.

Requirements

  • 3-5 years experience with RHEL, CentOS, system administration in an enterprise environment
  • 3-5 years experience supporting web and email servers in an ISP environment.
  • Experience in writing automation scripts and self-service tools.
  • Internet server protocols and utilities (DNS, SMTP, POP, IMAP, HTTP/S, TLS, S/FTP, TCP/IP, SSH, iptables)
  • Troubleshooting and problem solving skills with little supervision (email, network, hardware, OS) 
  • Shell scripting and Security hardening
  • Performance tuning and monitoring (Nagios, Catci and Solarwinds)
  • Technical documentation skills
  • Familiar with scaling, load balancing, storage and network infrastructure.
  • Postgres database administration is a plus.
  • Full-Time position available

Send your email to careers@genuisys.com

Quality Assurance Specialist

We are looking for a Quality Assurance Engineer to develop and execute exploratory tests as well as automated tests in order to ensure product quality.

As a QA Engineer you will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system.

Responsibilities

  • Review requirements specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Estimate, prioritize, plan, and coordinate testing activities
  • Design, develop and execute automation scripts using open source tools
  • Identify, record, document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved

Requirements

  • BS/MS degree in Computer Science, Engineering or a related subject
  • Proven working experience in software development
  • Proven working experience in software quality assurance
  • Strong knowledge of software QA methodologies, tools, and processes
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • Hands-on experience with both white box and black box testing
  • Solid knowledge of SQL and scripting
  • Experience working in an Agile/Scrum development process
  • Experience with performance and/or security testing is a plus

Send your email to careers@genuisys.com